Returns & Refunds Policy

At Vanyse, we take pride in the quality of our skincare products. Due to the personal and hygienic nature of cosmetics, we have specific guidelines regarding returns and refunds. Please read carefully before making a purchase.

1. Eligibility for Returns

  • Unopened & Unused Products: Returns are only accepted for products that are unopened, unused, and in their original packaging.

  • Timeframe: Requests must be made within 2 days of delivery.

  • Proof of Purchase: A valid order number or receipt is required.

2. Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Opened or used skincare products.

  • Products without original packaging.

  • Items marked as final sale or promotional samples.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

  • Contact us within 2 days of delivery.

  • Provide photos of the product and packaging for verification.

  • We will arrange a replacement or refund at no additional cost.

4. Refund Process

  • Once your return is received and inspected, we will notify you of approval or rejection.

  • Approved refunds will be issued to the original payment method within [ 5-7 business days].

  • Shipping costs are non-refundable, except in cases of defective, damaged, or incorrect items.

5. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to our error (defective, damaged, or wrong item).

  • We recommend using a trackable shipping method, as we are not responsible for items lost in return transit.

6. Exchanges

We currently do not offer direct exchanges. If you need a different product, please place a new order once your return is approved and refunded.

7. Contact Us

For return or refund requests, please contact us at:
📧 admin@vanyse.com
📍 Sector - 67, Mohali, Punjab
Phone : 91156-82289

Please include your order number and reason for the return in your message.