Return & Refund policy

Thank you for shopping with vanyse. We want you to have a smooth and satisfying shopping experience. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted.

1. Eligibility for Returns

You may request a return if:

  • The product is damaged, defective, or incorrect

  • The product is unused and in original condition

  • The product is returned with original packaging, tags, and invoice

  • The return request is raised within 1 day of delivery

Items not eligible for return:

  • Used or altered products

  • Products without original packaging or tags

  • Perishable goods

  • Personal care items

  • Customized or made-to-order products

  • Clearance or final sale items

We reserve the right to reject a return if the product does not meet our return conditions.

2. Return Process

To initiate a return:

  1. Contact our customer support at [email/phone]

  2. Provide your order number and reason for return

  3. Share photos if the item is damaged or incorrect

  4. Our team will confirm eligibility

  5. We will arrange pickup or provide shipping instructions

Do not ship items back without approval. Unauthorized returns may not be accepted.

3. Replacement Policy

If the product is damaged, defective, or incorrect:

  • We will offer a replacement at no extra cost

  • Replacement is subject to stock availability

  • If replacement is not available, a refund will be issued

4. Refund Policy

Once your return is received and inspected:

  • You will receive confirmation via email

  • Approved refunds are processed within [5–10] business days

Refund methods:

  • Online payments: refunded to original payment method

  • Cash on Delivery (COD): refunded via bank transfer or store credit

Bank processing time may vary depending on your financial institution.

5. Return Shipping Charges

  • Free return pickup for damaged, defective, or wrong items

  • Customer bears shipping cost for voluntary returns (change of mind), unless stated otherwise

Shipping charges are non-refundable unless the error is on our side.

6. Cancellation Policy

Orders can be cancelled:

  • Before dispatch: full refund

  • After dispatch: cancellation treated as return after delivery

We reserve the right to cancel orders due to:

  • Pricing errors

  • Stock unavailability

  • Suspected fraudulent activity

In such cases, a full refund will be issued.

7. Non-Returnable Situations

Returns will not be accepted if:

  • Product is damaged due to misuse

  • Return request is made after return window

  • Product shows signs of wear

  • Missing accessories or components