Shipping Policy

At Vanyse, we aim to deliver your skincare products safely and efficiently. This Shipping Policy outlines how orders are processed and delivered.

1. Order Processing

  • Orders are processed within [1–3 business days] after payment confirmation
  • Orders are not processed on Sundays or public holidays
  • During sales or peak periods, processing times may be slightly longer

Once your order is shipped, you will receive tracking details via email/SMS.

2. Delivery Timeline

Estimated delivery time:

  • Metro cities: [2–5 business days]
  • Non-metro locations: [4–8 business days]
  • Remote areas: delivery may take longer depending on courier availability

Delivery timelines are estimates and may vary due to courier delays, weather conditions, strikes, or other unforeseen events.

3. Shipping Charges

  • Shipping charges are calculated at checkout
  • Promotional shipping offers may change without notice

4. Delivery Partners

We work with trusted third-party courier partners. Once an order is handed over to the courier, delivery is managed by them. We are not responsible for delays caused by courier operations, but we will assist in tracking and resolving delivery issues.

5. Incorrect Address

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided:

  • Delivery delays may occur
  • Re-shipping charges may apply
  • We are not liable for lost packages due to incorrect information

6. Failed Delivery Attempts

If delivery fails due to customer unavailability:

  • The courier may attempt re-delivery
  • Orders returned to us may require additional shipping charges for re-dispatch

7. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Contact us within 48 hours of delivery
  • Provide photos and order details
  • We will review and arrange a replacement or resolution

Claims made after the reporting window may not be accepted.

8. International Shipping (If Applicable)

We currently do not offer international shipping.

If international shipping is available:

  • Delivery timelines vary by country
  • Customs duties and taxes are the customer’s responsibility
  • Delays due to customs clearance are beyond our control

9. Contact Information

For shipping support:

Email: care@vanyse.com
Phone: +91 91156-82289
Address: Sector – 67, SAS Nagar, Mohali, Punjab